![]() ![]() is fully PCI compliant and certified to process payments. Is my payment secure? Definitely yes! We use the highest industry standards to secure our website and the payment process. What methods of payment do you accept? Please click this link. However, for certain dresses, we can add spaghetti straps or remove the train.įor adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. Can I change the design of a dress? Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. How can I make sure all of my dresses are the same color? To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order. Colors are subject to the actual dresses you get. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. ![]() Will my item be exactly the same color as what is shown on your website? Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. You can also refer to our measuring guide to see how to measure yourself.To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. What is the best way to choose my size? Our size chart is independent. Standard shipping takes 3-6 days, and Super saver shipping (only for items under $50) takes 15-30 days. The fastest shipping - expedited shipping, takes 2-4 days. The shipping time depends on the shipping method. You can check the tailoring period on the product page. Currently it takes 10-16 days to make Formal dresses. You can calculate a delivery estimate by taking the processing time and adding the shipping time. You can choose to email us to get information on your order. Please Sign into 'My Account' and click 'My Orders' in the upper right corner.Ĭlick on 'View Details' to check your order status. We will send you an email once your order has been shipped. If you add this time to the shipping time, you'll have an idea of when to expect your item. Tailoring Time is displayed on each dress's product page. Why is it taking so long?Īll of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. I ordered a standard-size dress, not a custom-made one. Confirm your shipping details and payment method, click 'Place Order' button.Ģ. Review your order and click 'Checkout' button.ĥ. Add the desired item and quantity to your cartģ. ![]()
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